Jelly Force refund policy

These terms are the seller's, read from its own published page. The terms shown at the checkout at the moment you pay are the ones that bind.

Most claims are simple: one order, one box back, one credit. The questions the order desk actually gets are about the cases that are not, so here is what can be said about each from the published terms.

A six-bottle order where only two have been opened. The terms ask for the bottles back, including empty ones, which reads naturally as the whole order rather than the unopened part of it. Send everything you have and let the desk apply its own terms rather than deciding in advance what it will accept.

An order that arrived in two parcels. Return them together if you can, in one tracked box, with one sheet of paper carrying the name, the order email and the order ID. Two boxes arriving on different days against one order ID is the sort of thing that slows a claim down for no good reason.

A bottle that arrived damaged. That is not a refund question at all, it is a replacement question, and it belongs on the telephone the day it happens rather than at the end of the window. +1 (302) 200-3480.

An order placed as a gift for somebody else. The window runs from the purchase and the order ID belongs to whoever paid, so whoever paid is who the desk can talk to. Worth knowing before the bottle is wrapped.

Anything the seller's checkout terms say differently. The terms shown at the moment you pay are the ones that bind, on every point on this page. If they differ from what is written here, tell this desk on contact@Jellyfoarce.com and the page is corrected with the review date moved.

Jellyfoarce is a retail counter. It is not the manufacturer, it does not take the payment and it does not hold the money. What it can do is tell you exactly what the seller's terms say, which number opens a claim and what the return has to contain, which is what this page is.

If something on this page is wrong or out of date, the address for that is contact@Jellyfoarce.com and the correction is made on the page with the review date moved. If something about your own order is wrong, that is the order desk's job and theirs alone.

A money-back window is a promise about money. It is not a statement about what the product does, and it should not be read as one on this website or on any other.

Two smaller points belong here rather than in a footnote. The first is that nothing on this page limits any right you have under the law where you live; a seller's published terms sit on top of consumer law rather than in place of it, and a reader who believes something has gone wrong beyond a refund question should say so to the seller in writing.

The second is about record-keeping, and it is the piece of advice this desk gives most often. Keep the order email, keep the postage receipt and write down the date and the name of whoever you spoke to when the claim was opened. Three lines in a notebook is the difference between a claim that can be followed up and one that rests on everybody remembering the same conversation the same way.

And if the claim goes through without incident, which is the usual case, none of that was wasted effort. It took five minutes and it is the reason it went through without incident.

One closing note on tone, because a refund page is where a retail site usually turns cold. Nobody here regards a reader using the window as a failure. Two bottles and sixty days is the experiment this product offers, the honest answer to whether it will do anything for a particular person is that nobody knows, and a window that gets used occasionally is a window that is working as intended.

Written out because a list of terms is harder to act on than a sequence, and because the two most common mistakes are both about timing.

Day 0. The order is placed and paid for. This is the date the window is counted from, and it is the date on the order email. Keep that email; everything below needs the order ID in it.

Day 4 to day 12. The parcel arrives, depending on where it is going. A US delivery is at the short end and an international one at the long end. The window has been running the whole time.

Day 5 to day 50. The bottles get used. The distributor's stated wait is three to six weeks, so a fair judgement is not available before about day 21 and is comfortably available by day 45.

Day 50. If the answer is no, this is the day to telephone +1 (302) 200-3480. The call opens the claim. Have the order ID ready and write down whatever reference the desk gives you.

Day 51. Pack the bottles, empty ones included, with a sheet of paper carrying your full name, the order email and the order ID. Send it tracked to 205 Hudson Street, Floor 7, New York, NY 10013, USA and keep the postage receipt.

Day 55 to day 58. The return arrives and the seller's 3 to 5 business days of processing begin.

Day 63 to day 70. The card shows the credit. That last stretch is the card issuer's, not the seller's, and nobody on either end can speed it up.

Two things go wrong in that sequence more often than anything else: the call is made on day 59 with no room for postage, and the parcel is sent untracked and then cannot be proved to have arrived. Both are avoidable and neither is expensive to avoid.